Careers

Job Summary: This position will work closely with the Owner Relations Team Manager and the other members of the Owner Relations Team in handling all aspects of the department. The main objective of this department is to foster positive long-term relationships and build trust with our home owners. For that reason, we’re looking to add team members who would like to grow with the team and help build those relationships.

Responsibilities:

• Proactive written and verbal communication with owners on misc. matters related to their homes and general operations in a kind and helpful tone 
• Development of owner newsletters, surveys, and other online tools to communicate and evaluate company’s performance for owners
• Handle day to day requests and questions from homeowners
• Conduct owner arrival inspections to ensure quality cleaning and maintenance standards, identify areas for improvement, and evaluate property upkeep and décor, collaborating with owners to coordinate updates to furnishings and inventory
• Coordinate annual deep cleaning process between homeowners and WPLC team
• Proactively looks for ways to improve our service and internal systems
• Meet with owners face to face as needed
• Weekly check of owner arrivals to confirm owner inspection list with Property Care teams
• Work alongside Property Care Teams to ensure owner requests are met as well as to communicate property issues to the owner
• Coordinate with outside vendors working within properties
• Assist in the on/offboarding of properties
• Complete all other duties and responsibilities as assigned
• All other duties as assigned

Qualifications:

• Strong verbal and written communication skills, with a focus on professionalism, empathy, and a solution-oriented approach
• Detail oriented, with strong analytical and organizational skills
• Computer proficiency and ability to adapt and learn new systems in a fast-moving work setting
• Ability to multitask and work in deadline driven environment
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to be fully accountable for decisions
• Clean, professional appearance
• Must have reliable transportation and a valid driver’s license
• Ability to lift 50+ lbs
  
• This is not a work remote job. Must live within 25 minutes of Winter Park.

Job Summary: We like to think of our Home Stagers as being in charge of “first impressions”. Home stagers are responsible for putting the ‘finishing touches’ on each of the vacation rentals we manage prior to guest and owner arrivals. They conduct inspections of all vacation rental properties to make sure the properties are secure, ensure standards of cleaning are met, and they provide the guest gifts to each arrival. Maybe more importantly, they “stage” the home to be ready for the arrival including placing pillows just right, finding a few errant pieces of trash under the bed, or rearranging the kitchen to be presentable and feel clean to the guest. During peak seasons (Christmas holidays, especially) the position may necessitate overtime. This job is well suited for a detailed oriented person who has an eye for making a room look styled vs. just clean. They must be comfortable with the pressure of busy days, but also find fulfillment in going the extra mile to make homes look ready for a discerning guest or owner. 

Responsibilities:

• Perform detailed inspections of properties prior to owner and guest arrivals to ensure that the condition of the property meets the expectations of owners and guests
• Will become familiar with the layout of every property (where furniture and decor goes) to ensure the property is set up the same upon each arrival
• Taking on small repairs and minor maintenance tasks i.e. changing light bulbs, tightening cabinet knobs, minor deck/porch shoveling, etc
• Report all extensive cleaning and maintenance related issues to housekeeping manager and maintenance personnel
• Proactively offer up suggestions for improvement for each home to the Homeowner Liaison Team
• Complete detailed checklists per inspection as well as communicate with coworkers via software and portable digital devices 
• Drive and maintain company vehicles safely and to a high standard of cleanliness reporting any vehicle needs to supervisor in a timely fashion.
• Assist in meeting any guest needs that arise including, delivering amenities, removing items, etc
• During busy times, may have to strip beds and pack sheets/towels for housekeeping team
• During non-peak times, assist in other department projects within the company 
• All other duties as assigned

Qualifications:

• The ability to multi-task and delegate work amongst multiple employees is a must have for this position.
• Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
• Clean, professional appearance
• Ability to lift 75+ pounds
• Ability to speak english fluently- Spanish is a plus
• Detail oriented
• Reliable transportation and a valid driver’s license
• High School diploma or GED
• This is not a work remote job. Must live within 25 minutes of Winter Park.

Job Summary: The Laundry Attendant position is based out of our Fraser office.  The hours and schedule of this position are flexible- day, evening, and night shifts are available.  This position is best suited for someone who enjoys being on their feet and moving while at work.  The work consists primarily of cleaning and folding the sheets and towels which come and go from the properties on our rental program.

Responsibilities:

• Cleaning and folding the sheets and towels brought to the warehouse from properties on program.
• Maintaining cleanliness of warehouse and laundry machines. 
• Learning and implementing best practices for laundry care including proper chemical balance, stain treatment, etc.
  
• Helping to organize all items needed in the housekeeping department. This includes: cleaning supplies, unit stock, bedding/towels, and household inventory items.
• Working with the department manager to ensure that adequate supplies of laundry are stocked at all times on the shelves by checking the daily packing slip report.
• Assisting Supervisor Team with preparing the delivery that happens each week for our sister location in Steamboat Springs.
  
• Assisting the inspections team in completing inspections prior to guest arrivals if needed.
• Completing any other duties as assigned by the management team.
  

Qualifications:

• Detail oriented team player.
• Previous experience in laundry operations, preferably in hospitality or rental management, is a plus.
• Knowledge of or willingness to learn laundry best practices, including proper chemical handling, fabric care, and stain treatment techniques.
• Strong organizational skills to manage laundry inventory and maintain cleanliness and order within the warehouse.
• Ability to perform physical tasks such as standing for extended periods, lifting and carrying laundry loads (up to 50lbs), and managing warehouse organization duties.
• Willingness to collaborate with the housekeeping department, inspections team, and management to ensure the smooth running of operations.
• Flexibility to work shifts as required, which may include weekends, holidays, or peak season demands.
• Must have reliable transportation and a valid driver’s license.